Refund policy
All accessories purchased from our store are non-refundable. This includes, but is not limited to, battery, bits, chargers, replacement parts, and any other accessory items. We recommend carefully reviewing your order before finalizing your purchase.
If you have met any issues with Spesyn products during the warranty period, please feel free to email service@spesyn.com.
1. How can I process the return & refund?
(1) Just refer to the steps below to process your return & refund.
Email service@spesyn.com about the detailed reason for returning. Also, please provide your order number and shipping address.
We will get back to you within 48 hours to learn more details.
Once the return & refund application is approved, just send the package back according to the guide of email.
Once we receive the returned items and complete the inspection, we will start to refund you immediately.
(2) Return Address
US Warehouse:
*Please contact support email for RMA #; RMA request is required before sending products back to Spesyn. If you do not return the device according to the instructions, Spesyn will not be responsible for any losses caused.
(3) Note: Returns must be sent to the designated return address confirmed by us. If a product is sent to an unapproved address, we will not receive it, which may result in the refund being denied.
3. When will I receive my refund?
After receiving the returning parcel, we will take a few days to complete the inspection.
The refund will be processed within 5 business days, and you will receive a notification email when it's stated. The actual time when you receive the refund depends on the processing speed of the bank.
Warranty Policy
At Spesyn, we are dedicated to delivering high-quality products. For Spesyn products purchased through authorized platforms, the following warranty applies:
(1) Warranty Period
USA: 3-year warranty for ST3 Labor, 1 - year for battery, and 3 - years for the drill bits.
Europe: 3-year warranty for Spesyn products purchased within European countries.
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The warranty period begins on the day after you receive the product.
(2) Warranty Coverage
The warranty is valid only in the original country of purchase. If a performance issue occurs during the warranty period under normal use and is not caused by misuse or human-caused damage, we will provide warranty service to resolve the issue.
(3) Applying for Warranty Services
If your product develops a performance issue that is not caused by misuse or human-caused damage and is within the warranty period, you may apply for our warranty service.
Please contact our service team at service@spesyn with a description of the issue and valid proof of purchase. Our team will review your request, verify the warranty status, and assist you in resolving the problem.
(4) What will Spesyn do?
Our Spesyn service team will first guide you through troubleshooting steps. If the issue persists after troubleshooting, we will either send you a replacement part or ask you to return the original device for a new exchange. All shipping costs will be covered by us.
(5) Not Covered by the Warrant Policy
ｘ The product is outside of its warranty period;
ｘ Normal wear and tear.
ｘ Defects or damage caused by misuse, accidents (such as collision, fire, flood, earthquake, or spillage of food/liquid), neglect, abuse, alteration, modification, unusual stress, or unauthorized repair, installation, wiring, or testing, improper storage, or use with unsuitable devices, software, or services.
ｘ Improper use that does not follow Spesyn's official instructions or manuals, including any data loss or damage resulting from product use.
ｘ Damage resulting from third-party equipment used with the device.
ｘ Damage caused by unauthorized service provider.
ｘ Used or resold products.
ｘ Uninterrupted operation of the product.
5. Exchange Policy
(1) Eligibility for Exchange
Products are eligible for exchange if they are defective, damaged during shipping, received incorrectly, or if a product under the warranty period cannot be repaired after troubleshooting.
Exchanges are not available for products damaged by misuse, third-party modifications, or normal wear and tear.
(2) Exchange Process
a. Please contact our service team at service@spesyn.com and provide your proof of purchase, photos or videos showing the issue, and a detailed description of the problem.
b. Our service team will check on it and process the exchange.
(3) Shipping Costs
If the exchange is due to a defective, damaged, or incorrect product, Spesyn will cover all shipping costs. For other reasons, customers may be responsible for shipping fees.
(4) Processing Time
Once we receive the returned product, exchanges are typically processed within 3-5 business days. You will receive a confirmation email when your replacement has been shipped.
6. Additional Notes
Spesyn may reserve the right for the modify and final explanation.